SIZING AND CLOTHING CARE


Do you have a sizing chart?
To view a guide of Bambou sizing and all major international size equivalents, please go to our size guide

The item I want is out of stock. What now?
Although we try to have a stock level that will keep up with demand, some highly popular items may run out of stock. Our focus is on keeping up with latest fashion, and our products are only available while stocks last. If you see something you like that seems to be out of stock, please contact customer@bambouindochine.com

How do I look after my purchase?
We want you to wear your Bambou for a long long time. Here’s a few tips!
T- shirts/Polos/Bamboo fibre – Our tshirts and polos are made from preshrunk cotton fibre. Wash in warm to cold and keep dark colours with other similar colours. Please don’t iron directly on your hand screenprinted design – iron inside out!
Dry-Fit – Warm or Cold Machine wash – probably won’t need an iron either!
Chemise and Silk items – Warm hand wash, but it will dry super fast!

BILLING


What payment types do you accept?
Bambou Indochine offers a number of payment methods:
Credit Cards: Visa, MasterCard, American Express;
Paypal – Through PayPal Australia.

What is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information visit about Paypal.

How do I sign up for PayPal?
You can sign up for a PayPal account by going to create Paypal account.

Who do I contact if I have a problem with my PayPal account?
Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service.

When will my payment be deducted from my PayPal account?
Payment will be deducted from your PayPal account immediately.

Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. The Bambou Indochine payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.

My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team at customer@bambouindochine.com who will notify our technical staff of the issue.

My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email within a short time of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, you can email to confirm the placement of your order – customer@bambouindochine.com

What taxes will I pay?
Import duties, taxes, and charges vary from country to country and are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please contact your local government customs department or authority to find out if personal purchases up to a certain value are liable to attract any import duty or taxes.


SHIPPING & RETURNS


What delivery methods does Bambou use?
Most Bambou orders are International orders and are shipped and delivered by our trusted carriers, including DHL and national postal services – its your choice!

Do you ship to PO Boxes and APO/FPO addresses?
Yes-place these orders like any other! If you're shipping to a PO Box, we may contact you for more information. Note that items that are large may not be deliverable to these addresses and you may need to collect them from your local mail centre.

Does Bambou ship internationally?
Yes! Bambou orders can be delivered to Australia, France, United States, Canada and over 100 other countries. We partner with DHL wherever possible.

What are Bambou’s shipping fees?
The fee is listed in your order summary for review before you complete checkout. We will be working everyday to find the best deal for you!

Will my entire order be shipped in one package?
Usually, yes, your entire order will ship in one package. Should there be any delays on one of your items that we think might be too long, we may contact you to see if you would like them shipped separately.

How do I track my shipment?
Go to your confirmation email – click the link. Each shipment will have a link to click for tracking information.

What's Bambou’s return policy?
We want you to be delighted and would never expect you to pay for a damaged or defective product. Please contact us if you run into any problems at customer@bambouindochine.com

What if my order arrives incomplete, incorrect, damaged or defective?
We'll make it right! Email us at customer@bambouindochine.com for a quick response.

How long will my shipment take?
We take your business seriously and will endeavor to send all shipments as quickly as possible. You will receive an email once your purchase has been shipped  - this will also have a tracking number so you can track your purchase.

Where do I choose my shipping option?
Choose at checkout. All of your options will be available for review.

Why do you need my contact information?
Because identity confirmation is required for customs requirements and billing requirements and when delivery is necessary, we ask for your email address and phone number at the time of purchase.

What if this item is a gift?
If the item is a gift, and you would like to ship directly to them please enter the email, address and phone number of the recipient at the time of purchase.

What happens if I need to change my order?
If you need to make any changes to your order, please email customer@bambouindochine.com and we will try to help!